Policies

This page is a navigation hub. For binding terms, open the relevant policy below and refer to your booking-specific documents (E-Voucher / Invoice / Receipt).

Practical rule:

If a policy and your booking documents conflict:

  • Your booking-specific E-Voucher / Invoice (PDF) is the final reference for that booking.
  • These policies define the standard rules and definitions.

Need help?

WhatsApp +62 822-4478-8833 or email hello@javavolcano-touroperator.com.

Privacy Policy

Explains what data JVTO collects, why it is collected, how it is used/shared, and what rights you have.

  • Data collection & usage for bookings and operations
  • Security and retention approach
  • Your rights and how to contact JVTO
Read Privacy Policy

Booking, Payment & Cancellation Policy

Defines how bookings become confirmed, payment rules, cancellation/amendment handling, and what documents are binding.

  • Booking confirmation rules and timelines
  • Payment & deposit handling
  • Cancellations, amendments, and operational constraints
Read Booking Policy

Inclusions & Exclusions Policy

Clarifies what is included vs not included, and how inclusions are determined for your specific booking.

  • What is typically included (and what is not)
  • Conditional inclusions (must be written on voucher)
  • Scope boundaries and responsibility lines
Read Inclusions & Exclusions
Looking for trip operations guidance? Visit Travel Guide.