Read the Rulebook Before You Book.
JVTO publishes its booking, payment, cancellation, inclusions, and privacy terms in full — so you know exactly what you are buying, what the rules are if plans change, and how your data is handled, before you confirm anything.
Policies
Booking, Payment & Cancellation
Covers how to book with JVTO, deposit and balance payment requirements, deadlines, approved payment methods, the 48-hour cancellation cut-off, Package Credit terms, and what happens if JVTO cancels due to force majeure.
Read Booking, Payment & Cancellation Policy →
Inclusions & Exclusions
Defines exactly what is and is not included in a confirmed JVTO private tour package — transport, accommodation, crew, entrance tickets, safety gear, meals, and the write-it-to-bind-it rule that governs all contractual inclusions.
Read Inclusions & Exclusions Policy →
Privacy & Data Protection
Explains what personal data JVTO collects during the booking process, how that data is used for logistics and legal compliance, who it may be shared with, and how to contact JVTO for data access, correction, or deletion requests.
Read Privacy & Data Protection Policy →
Document Precedence
If there is any discrepancy between documents, the following order applies:
- Your Official E-Voucher / Invoice (PDF) for the confirmed booking
- JVTO Booking, Payment & Cancellation Policy
- JVTO Inclusions & Exclusions Policy
- JVTO Privacy & Data Protection Policy
- Travel Guide — Booking Information
Issued by: PT Java Volcano Rendezvous
Official channels: javavolcano-touroperator.com · WhatsApp +62 822-4478-8833 · [email protected]