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PolicyBOOKING / PAYMENT / CANCELLATION

JVTO Booking, Payment & Cancellation Policy

Booking is website-only with a 20% deposit; full cancellation 48h+ before Day 1 converts to 100% Lifetime Package Credit.

Bookings are made only on javavolcano-touroperator.com with a 20% deposit, and up to 100% if Day 1 is within 14 days. Card balances are due no later than 5 days before Day 1 and bank wire or Wise balances no later than 3 days before. Cancel the whole booking 48 hours or more before Day 1 and 100% of your payment converts to Lifetime Package Credit — non-expiring, never cash — and the official E-Voucher/Invoice PDF is the binding document.

How booking works

Website-only booking. JVTO accepts bookings exclusively through the official website checkout under a valid JVTO Booking ID. WhatsApp/email are support channels only — they never create, confirm, modify, cancel, or transfer a booking.

Deposit & payment

  • Standard deposit: 20% of total booking value (card via secure JVTO link)
  • Close-departure rule: if Day 1 is within 14 days, JVTO may require up to 100% full payment
  • Card balance deadline: no later than 5 days before Day 1
  • Bank wire / Wise balance deadline: no later than 3 days before Day 1
  • Cash at JVTO office: only if approved in writing in advance

Lifetime Package Guarantee — the rules in plain language

Lifetime Package Guarantee
Your confirmed package does not disappear when plans change early. Cancel your entire booking at least 48 hours before Day 1 and the same package, your original number of travellers, and your original confirmed package price remain available for future use as Lifetime Package Credit.
Cancel your booking 48h+ before Day 1
Cancel the complete booking 48 hours or more before Day 1: you receive Lifetime Package Credit. It never expires and preserves the same package, original pax entitlement, and original confirmed price, and can be transferred once. Package Credit is not cash and cannot be exchanged for cash.
Cancel within 48h of Day 1
Cancel the complete booking less than 48 hours before Day 1: the booking is forfeited and no Package Credit is created.
One traveller cancels (booking continues)
If one or more travellers cancel but the tour continues, the cancelled travellers receive a cash refund of their confirmed price: 100% at 48 hours or more before Day 1, 50% within 48 hours, and 0% after Day 1. At least 2 paying travellers must remain, otherwise it is treated as a full cancellation.
Flight disruption
If a verified natural transport disruption (for example volcanic ash) cancels your flight, your package can be reactivated once for a 50% Recovery Fee of the original confirmed package price.
Destination force majeure before Day 1
If a verified official event affects your destination before Day 1 and makes the whole tour impossible, all payments already made will be converted into Lifetime Package Credit.
Destination force majeure after Day 1 begins
If a verified official event affects your destination after Day 1 has begun and only part of the tour is affected, JVTO first offers an alternative route or activity of equal standard. If no suitable alternative is available, a refund of the affected component applies.
Transferring Package Credit
Package Credit may be transferred once to another person. The old credit code is closed and a new one is issued to the recipient. A second transfer is not permitted.
Using Package Credit
To use Package Credit, choose a new date for the same package. Your original pax entitlement appears automatically; fewer travellers yields no refund, and more travellers are charged the incremental website price.

These summaries are generated from JVTO’s canonical policy source and take precedence. The detailed policy sections follow below.

Six questions to ask any operator, answered with evidence

Who am I trusting?
Java Volcano Tour Operator (JVTO) is run by PT Java Volcano Rendezvous from its operations office at Jl. Khairil Anwar No.102 A, Bondowoso, under NIB (Business Identification Number) and TDUP (Tourism Business Registration) 1102230032918 and Menkumham decree AHU-0010187.AH.01.01.TAHUN 2023.
Where this is answeredOpen document
Who will manage me on the ground?
Groups of 1–3 guests travel with one English-speaking driver-guide; groups of 4–11 have a driver plus a separate escort guide, and licensed local site guides join where a site requires them. JVTO's Ijen guides carry member cards (KTA) from HPWKI (Himpunan Pelaku Wisata Khusus Ijen, the Ijen guide association) and attended the guide training run by BBKSDA (Balai Besar Konservasi Sumber Daya Alam, the East Java conservation agency) on 20–22 May 2024.
Where this is answeredOpen document
What happens across several days?
One booking covers the whole sequence — pickup, private vehicle, hotels with breakfast, entrance tickets and permits, the Ijen screening where Ijen is on the route, and the final drop-off — and every inclusion is written on the E-Voucher, the binding document.
Where this is answeredOpen document
What happens when conditions change?
When BBKSDA, the Bromo national park or BNPB closes a site, JVTO follows the closure, contacts guests before the day, offers the written Plan-B alternatives for that route, and applies the policy remedies when an element cannot run.
Where this is answeredOpen document
How are health and destination risks governed?
Every guest on an Ijen itinerary is screened before the ascent, at the hotel or the JVTO office, under SOP IHS-SOP-001 with dr. Ahmad Irwandanu as responsible physician; the screening result decides whether the guest climbs, and website content is not a diagnosis.
Where this is answeredOpen document
What can I independently verify?
Each licence, decree and assignment letter JVTO cites is published with its issuer, number and SHA-256 hash, and the company registration can be checked independently in the OSS and AHU registries.
Where this is answeredOpen document