Booking Information – How JVTO Private Tours Work

Start by choosing one of our private, all-inclusive routes on the official JVTO website.

Select your starting point (for example, Surabaya or Bali), your preferred duration (2D1N, 3D2N, 4D3N, 5D+) and review the detailed itinerary, including the day-by-day schedule, included services, and the inclusions and exclusions.

Click Book or Continue on your chosen package and provide:

• Full name of the lead guest.
• Verified email address.
• Active WhatsApp or mobile number.

These details are used to send your Official E-Voucher, manage your booking, and support you before and during the tour.

In most cases, a 20% deposit of the total package price is required at checkout to secure your booking.

If Day 1 of your tour is close (for example, less than 14 days away), the system may request up to 100% full payment at the time of booking.

The deposit is processed by card through JVTO’s secure, encrypted checkout with an authorised payment gateway.

After a successful payment, you will see a successful or complete status on the checkout page and receive:

• An order summary or payment receipt.
• Your Official E-Voucher (PDF).

Your booking is considered confirmed only when payment has been processed and your Official E-Voucher has been issued to your verified email address.

Always check the details on your Official E-Voucher and contact us quickly if something is incorrect.

Once your booking is confirmed, you may receive a secure link or access to a My Bookings / Customer Portal to provide extra details such as:

• Full guest list.
• Arrival times and transport details.
• Room preferences.
• Dietary needs.
• Relevant health information for high-exertion or high-altitude activities.

Providing accurate and timely information helps us prepare your tour safely and efficiently.

As a standard rule, a 20% deposit of the total package price is required to secure a booking, unless a different amount is clearly stated in writing for specific products, promotions or group arrangements.

For tours where Day 1 is less than 14 days away, the system may request up to 100% full payment at checkout.

Initial deposit:

• Paid by credit or debit card only, through JVTO’s secure, SSL-encrypted checkout with an authorised payment gateway.

Remaining balance (if only 20% was paid at first):

• Card (online): pay via JVTO’s secure payment link no later than 5 calendar days before Day 1.
• Bank transfer / Wise: pay to JVTO’s official company bank accounts no later than 3 calendar days before Day 1.
• Cash at the JVTO office: possible only if explicitly approved in writing at the time of booking; must be settled in Indonesian Rupiah at the JVTO office before departure on Day 1.

If balance payment deadlines are not met, your booking may be handled according to the Booking, Payment & Cancellation Policy, which can include cancellation and forfeiture depending on the timing.

All online card payments are processed via a secure, encrypted checkout using a compliant payment gateway.

JVTO does not store full card numbers or CVV codes on its own systems.

JVTO will never ask you to send full card details or online banking passwords via WhatsApp, email or social media.

If you receive unusual payment instructions, stop and verify them using the official WhatsApp number or email address listed on this site.

If you cancel 48 hours or more before Day 1 (local Indonesia time), any payments already received (including the deposit and any additional amounts) are not refunded in cash.

Instead, JVTO issues JVTO Travel Credit equal to 100% of the payments received for the cancelled services.

JVTO Travel Credit – key characteristics:

• Issued in Indonesian Rupiah (IDR).
• Does not expire.
• Can be transferred or gifted to another traveller with written confirmation from JVTO.
• Can be applied to future JVTO private tours at the prevailing rates at the time of the new booking.
• No rebooking or administration fee is charged for using valid Travel Credit.

If you cancel less than 48 hours before Day 1, up to 100% of the total package price may be forfeited.

As a general rule, no Travel Credit or cash refund is provided when cancelling this late.

Situations such as the following are treated as no-show or same-day cancellation:

• Not appearing at the confirmed pickup point at the agreed time.
• Refusing to depart after vehicles and crew are already deployed.
• Attempting to cancel on the same day after services are prepared.
• Voluntarily leaving the tour after it has started.

In these cases, up to 100% of the total package price may be forfeited and no refund or Travel Credit is provided for unused services.

If a guest chooses to skip activities or end the tour early for personal reasons (for example, tiredness, change of preference, or non-emergency issues), no partial refund or discount applies and the full package price remains payable.