Note: This Travel Guide is for information and trip planning. For binding terms (payments, cancellations, refunds/credits), please refer to the official policies and your Official E-Voucher / Invoice (PDF). If anything differs, the E-Voucher/Invoice and the Policy pages take precedence.
1) Safety Comes First
JVTO operates with safety and legal access as the priority. Routes may be adjusted if conditions change.
2) Ijen Safety (When Ijen Is Included)
Eligible Ijen routes typically include:
- sulfur-rated gas mask for each guest,
- trekking support (poles depending on configuration),
- a mandatory pre-hike health screening arranged by JVTO.
Always follow on-site instructions for gas mask use and movement around the crater area.
3) Driving & Logistics Safety
Your assigned crew coordinates:
- safe driving practices,
- timing to avoid unsafe conditions where possible,
- coordination with jeep operators, hotels, and local authorities.
4) Guest Responsibilities (Practical)
Guests are expected to:
- be on time for pickups,
- follow safety instructions at sites,
- disclose relevant limitations (fitness/health concerns) before the tour where applicable.
Official References
- Inclusions & Exclusions:
/policy/inclusions-exclusions - Booking Policy:
/policy/booking-payment-cancellation