Safety on JVTO Tours

This page is informational. Binding terms are defined by the documents below.

Order of precedence (if there is any discrepancy):

  1. Official E-Voucher / Invoice (PDF) (your booking-specific contract)
  2. Booking, Payment & Cancellation Policy
  3. Inclusions & Exclusions Policy
  4. Travel Guide pages (informational)

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1) Safety-first operational rule

JVTO may adjust routes, timings, and site choices when required for safety (weather, closures, volcanic gas, traffic risks).

2) Vehicles and driver standards

Tours use private, air-conditioned vehicles with professional drivers. Vehicle allocation and additional vehicles depend on group size and route requirements.

3) Site guides and local rules

Certain sites require licensed local guides or follow local authority instructions. JVTO coordinates compliance as part of the tour logistics.

4) Ijen sulfur environment

Ijen is a sulfur environment. When Ijen is included, safety equipment (gas mask) and trekking support are typically provided as written in your voucher/package.

5) Emergency handling

JVTO crew can help coordinate basic response and logistics adjustments, including assisting with local clinics/hospitals where feasible. Guests should have travel insurance for medical and evacuation coverage.

6) Guest responsibilities

Guests must follow crew instructions, respect safety boundaries, and disclose relevant health conditions for trekking-heavy routes.

7) Photography and risky behavior

Do not attempt risky positions near cliffs, crater edges, or waterfalls for photos. JVTO may restrict access to unsafe areas.

8) Binding note

For included safety gear and services, refer to the Inclusions & Exclusions Policy and your Official E-Voucher / Invoice (PDF).

Frequently Asked Questions

What safety equipment is provided for Ijen?

When Ijen is included, JVTO typically provides a professional gas mask suitable for sulfur conditions and trekking poles. Exact inclusions must match what is written on your voucher/package.

What happens in case of a medical emergency?

JVTO crew can help coordinate basic response and assist with local clinics/hospitals where feasible. However, guests must have their own travel insurance for medical and evacuation coverage.

Can JVTO cancel tours for safety reasons?

Yes, JVTO may adjust or cancel activities when required for safety due to weather, volcanic activity, closures, or other risks. This follows our safety-first operational rule.

What if a guest doesn't follow safety instructions?

Guests must follow crew instructions and respect safety boundaries. JVTO may restrict access to unsafe areas or activities if guests engage in risky behavior.

Are local guides included at all sites?

Certain sites require licensed local guides per local regulations. JVTO coordinates this compliance as part of the tour logistics. Check your voucher for specific inclusions.

Safety Checklist for Guests

Before Your Tour

  • ✓Purchase travel insurance with medical and evacuation coverage
  • ✓Disclose relevant health conditions during booking
  • ✓Check weather and pack appropriate clothing
  • ✓Review your voucher for included safety equipment

During Your Tour

  • ✓Always follow crew instructions
  • ✓Respect safety boundaries and restricted areas
  • ✓Use provided safety equipment properly
  • ✓Report any health concerns to your guide immediately

Important Safety Notice

JVTO is led by an active Tourist Police officer with professional experience in tourist safety. This influences our safety approach:

  • We plan routes with real local regulations and risk patterns in mind
  • We work only with drivers, guides, and partners we can brief, train, and hold accountable
  • We use documented processes instead of informal shortcuts
  • All tours are private-only for better safety control

Safety is a shared responsibility. JVTO commits to professional standards, and we ask guests to follow instructions and respect safety boundaries.