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PolicyINCLUSIONS / EXCLUSIONS

JVTO Inclusions & Exclusions Policy

What is included vs not included in JVTO private tour packages, under the 'Write-it-to-bind-it' principle.

JVTO's Inclusions & Exclusions Policy runs on a write-it-to-bind-it rule: only items listed on your package page and on the official e-voucher or invoice PDF are contractually binding, and an informal discussion during booking is not. It is version 5, dated 2026-01-17, issued by PT Java Volcano Rendezvous under NIB 1102230032918 and a TDUP issued 2023-02-11.

Issued by: PT Java Volcano Rendezvous
Policy Route: /policy/inclusions-exclusions/
Version: 2026-01-17 (v5)

1. Purpose

This policy defines what is included and not included in JVTO private tour packages. Only inclusions written on your specific Official E-Voucher / Invoice (PDF) are contractually binding.

2. Contractual Rule (Write-it-to-Bind-it)

In this policy, "Official Tour Voucher" refers to your Official E-Voucher / Invoice (PDF) issued by JVTO after successful payment.

Only inclusions that appear on:

  • the official JVTO package page for your chosen tour; and/or
  • your Official E-Voucher / Invoice (PDF)

are legally binding components of your package.

If it is not written in your confirmed inclusions and voucher, it is not part of the contracted package, even if discussed informally.

3. What Is Included

3.1 Transportation

  • Private air-conditioned vehicle for all land sectors listed in your confirmed itinerary
  • Fuel, tolls, and standard parking fees as per itinerary
  • Vehicle allocation by group size (comfort and safety):
Group sizeVehicle
1–3 guests1 × MPV (e.g., Toyota Avanza or similar)
4–9 guests1 × Toyota Hiace (or similar 16-seat minibus)
10–11 guests1 × Toyota Hiace + 1 × MPV (for seating and luggage space)
12–18 guests2 × Toyota Hiace
19 guests and above1 × Toyota Hiace for every 9 guests, rounded up (e.g., 19–27 guests = 3 × Toyota Hiace)

4WD Jeep at Mount Bromo (when Bromo is included):

  • Private jeep(s) for sunrise and crater viewpoints
  • Max. ±4 guests per jeep for comfort and safety; additional jeeps arranged for larger groups

3.2 Accommodation

  • Hotel / homestay accommodation for all overnight stays listed in your itinerary
  • Standard allocation (unless otherwise stated on your voucher):
    • Even-numbered groups: 1 room per 2 guests (King or Twin)
    • Odd-numbered groups: 1 room per 2 guests + 1 extra bed in one room
  • Maximum 2 guests per standard room (excluding the designated extra bed where applicable)
  • King beds for couples or guests preferring more space; Twin beds for guests sharing a room
  • Upgrade option (subject to request and availability): replacing an extra bed with an additional private room may be available at a published supplement (as per voucher)

3.3 Professional Crew

Licensed, vetted crew adjusted by group size and route:

Group sizeCrew
1–3 guests1 × driver-guide (English-speaking) + licensed local site guides where required
4–11 guests1 × professional driver + 1 × escort guide + licensed local site guides at key locations
10–11 guestsAdditional driver allocated for second vehicle; escort guide travels with main group

Crew duties include: safe driving, time management, coordination with hotels/jeeps/ferries/park authorities, and basic route explanations and guest support.

3.4 Tickets, Permits & Local Logistics

All listed entrance tickets and environmental/park permits connected to your confirmed itinerary, where applicable, such as:

  • Mount Bromo National Park access
  • Mount Ijen (including regular entrance and applicable summit/crater access where legally permitted)
  • Madakaripura Waterfall
  • Tumpak Sewu Waterfall
  • Other named attractions in your confirmed program
  • Local retribution / standard local fees where explicitly built into the package

3.5 Mount Ijen Safety & Trekking Support (When Ijen is Included)

  • Professional gas mask (rated for sulfur environment) for each participating guest
  • Trekking poles (shared or individual, depending on configuration)
  • Ijen medical check & digital/printed clearance arranged by JVTO, conducted by licensed medical personnel at the hotel where you stay, the evening before the climb (included in the package for itineraries that visit Ijen)

3.6 Meals & Water

  • Daily bottled mineral water in the vehicle for overland sectors
  • Hotel breakfasts for each included overnight stay
  • Any additional included meals (e.g., set dinners or lunches) are included only when explicitly stated on the official package page and/or your Official E-Voucher / Invoice (PDF)

3.7 Java-Bali Ferry (Where Applicable)

Ferry tickets for Java-Bali or Bali-Java sectors when:

  • the crossing is listed in your itinerary; and
  • the ticket is specified as included on your voucher

3.8 JVTO Branded Inclusions & Group Extras

  • 1 × JVTO travel T-shirt per participant for eligible packages (standard JVTO design; size selection via "Complete Your Details")
  • Custom JVTO Group T-shirt (where explicitly included): for groups of ≥12 guests in a single booking, if written on your package/voucher; 1 × custom design T-shirt per person; sizes and final design must be confirmed before production

3.9 On-Trip Support & Coordination

  • Pre-trip assistance via official WhatsApp/email
  • Clear pickup instructions and emergency contact numbers on your Official E-Voucher / Invoice (PDF)
  • On-trip coordination for timing, weather/closure adjustments, and safety decisions
  • Support in case of incident (basic first response, coordination with local clinics/hospitals, and logistics adjustments where feasible)

4. Conditional Inclusions (Only If Written)

The following are included only when clearly stated on both the official package description you booked and your Official E-Voucher / Invoice (PDF):

  • Custom JVTO group T-shirts (design, quantity, eligibility conditions)
  • Additional hosted meals (e.g., dinner in Bondowoso before Ijen; lunch after Tumpak Sewu; special farewell dinner)
  • Bali hotel/airport transfers beyond the standard ferry crossing
  • Early check-in / late check-out at hotels
  • Dedicated photographer/videographer services
  • Police escort or special convoy arrangements for VIP/large groups (subject to availability and regulation)

Extra meals — specific itinerary conditions (only if written):

  • For Ijen + Bondowoso overnight itineraries:
    • Dinner at the Bondowoso hotel before the Ijen night trek
    • Lunch at the Bondowoso hotel after returning from Ijen
  • For itineraries including Tumpak Sewu:
    • One additional lunch at/near Yanto Homestay (or equivalent local partner) after the Tumpak Sewu program

5. What Is Not Included

To keep things clear: anything that is not explicitly listed as an inclusion on the official package page and on your Official E-Voucher / Invoice (PDF) is excluded.

Common examples of not included items (unless clearly written as included for your specific booking):

  • International / domestic flights and entry visas
  • Travel insurance of any kind
  • Meals not specified (including alcohol)
  • Tips/gratuities for guides and drivers
  • Personal expenses (snacks, souvenirs, laundry)

6. Discrepancies

This policy is designed to integrate with your Official E-Voucher / Invoice (PDF). In the event of any discrepancy, the version referenced on your booking confirmation and voucher will apply.

For questions about inclusions, contact: [email protected] · WhatsApp +62 822-4478-8833

Reviewed

HPWKI licence (KTA) of Anjas.

SHA-256
8f34a7ad

Reviewed

Open document

HPWKI licence (KTA) of Gufron.

SHA-256
27216033

Reviewed

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Six questions to ask any operator, answered with evidence

Who am I trusting?
Java Volcano Tour Operator (JVTO) is run by PT Java Volcano Rendezvous from its operations office at Jl. Khairil Anwar No.102 A, Bondowoso, under NIB (Business Identification Number) and TDUP (Tourism Business Registration) 1102230032918 and Menkumham decree AHU-0010187.AH.01.01.TAHUN 2023.
Where this is answeredOpen document
Who will manage me on the ground?
Groups of 1–3 guests travel with one English-speaking driver-guide; groups of 4–11 have a driver plus a separate escort guide, and licensed local site guides join where a site requires them. JVTO's Ijen guides carry member cards (KTA) from HPWKI (Himpunan Pelaku Wisata Khusus Ijen, the Ijen guide association) and attended the guide training run by BBKSDA (Balai Besar Konservasi Sumber Daya Alam, the East Java conservation agency) on 20–22 May 2024.
Where this is answeredOpen document
What happens across several days?
One booking covers the whole sequence — pickup, private vehicle, hotels with breakfast, entrance tickets and permits, the Ijen screening where Ijen is on the route, and the final drop-off — and every inclusion is written on the E-Voucher, the binding document.
Where this is answeredOpen document
What happens when conditions change?
When BBKSDA, the Bromo national park or BNPB closes a site, JVTO follows the closure, contacts guests before the day, offers the written Plan-B alternatives for that route, and applies the policy remedies when an element cannot run.
Where this is answeredOpen document
How are health and destination risks governed?
Every guest on an Ijen itinerary is screened before the ascent, at the hotel or the JVTO office, under SOP IHS-SOP-001 with dr. Ahmad Irwandanu as responsible physician; the screening result decides whether the guest climbs, and website content is not a diagnosis.
Where this is answeredOpen document
What can I independently verify?
Each licence, decree and assignment letter JVTO cites is published with its issuer, number and SHA-256 hash, and the company registration can be checked independently in the OSS and AHU registries.
Where this is answeredOpen document